- #AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG SOFTWARE#
- #AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG SERIES#
#AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG SOFTWARE#
With fully virtual call center software from Aircall, it’s easy to set up your own professional call center using existing devices and no new hardware. You can read our guide through the available options here.
To create a call center, first choose which kind of business phone setup you want to go for, which will dictate the type of call center software you need to install. Call volume can be maximized with click to call or implementing a sales dialer such as Aircall’s Power dialer, allowing sales agents to concentrate fully on engaging in better, more personalized calls. Sales cycles are shortened and optimized, as the software enables certain agents to focus on fine-tuning their scripts and prospecting quality leads while others can concentrate on closing deals. Processes are streamlined and set up for collaboration across departments, which helps everyone. This also enables 24/7 customer service and multilingual support-a necessity for companies that serve large international markets.Īll in all, the right call center software dramatically enhances customer experiences and eases the overall workload of call center agents. Since virtual call center software allows for distributed teams working off-site, as well as the services of a third party call center, business operating costs can be lowered even further. On-site maintenance is obsolete, since the software is easily upgraded and typically maintained by SaaS partners like Aircall. Virtual call center software requires no hardware or IT technicians, it’s simply downloaded from a browser or as a mobile app (or both) and installed on employees’ existing electronic devices such as smartphones and laptops. One of the major benefits is the lower installation and operating costs of a professional business phone system. “Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, HubSpot, Zendesk, Slack, Intercom and many others.Besides the benefits of the many software integrations and useful features that are accessible with virtual call center software, there are several core advantages for a business that implements call center software. “Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalised and convenient services,” the company said in a statement.
It also intends to partner with major telecommunications companies and improve its tech with artificial intelligence. It has 450 employees and wants to hire 260 more by the end of the year. Read more: Brits sick of working from home as vast majority want partial return to office With the new funds, Aircall plans to open up new offices in London and Berlin by the end of 2021 as well as improve its app ecosystem. “In a hybrid work environment, users are looking to Aircall to provide an easy-to-use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction.” The round was led by Goldman Sachs ( GS) Asset Management, and joined by investment management group DTCP, Gaia Capital Partners and UK'sDraper Esprit among others.Ĭhristian Resch, managing director at Goldman Sachs, said: "The past 12 months have been a catalyst for Aircall’s cloud based SaaS communication solution." The company said it will be "in a couple of years". The news comes ahead of a planned IPO, the timing of which is as yet unclear. This is the company’s biggest fundraiser to date, bringing total money raised to $226m and taking its valuation to $1bn, which means it now has "unicorn" status.
#AIRCALL CRM GOLDMAN SACHS 1B TSEBLOOMBERG SERIES#
Photo: AircallĪircall, a European-headquartered cloud-based communications system that helps teams to connect, raised $120m (£85m) in a Series D funding round as the pandemic saw a meteoric rise in employees working from home.
Olivier Pailhes, co-founder and CEO of Aircall.
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